Return & Exchange Policy

Product return policy

Return and exchange terms
In order to order Customers have a pleasant shopping experience. We accept exchanges within 7 days after receiving the goods. The terms are as follows:
    1. If the product is unopened, used or damaged, you can apply for return or exchange, but no refunds will be given.
    2. When returning or exchanging products, please be sure to keep the original product intact and complete, and send it back in the original carton. If the product is returned damaged due to improper packaging, the return or exchange application will not be accepted. Please forgive me.
    3. We do not accept minor cosmetic problems caused during transportation (including wrinkles and scratches on the outer box) that do not affect product quality as grounds for return or exchange.
    4. We do not accept returns or exchanges for products that have been more than 7 days from the date of receipt or for which a valid invoice cannot be provided.
    5. Once an order is accepted, it cannot be canceled.
    6. Customers are responsible for selecting the shipping company and bearing the return shipping costs.
    7. Customers may exchange returned items only once.
    8. If the customer fails to meet the above exchange requirements, we may refuse to exchange the product for the customer.
Product Return Procedure
If you wish to exchange an item, please follow the " Product Return Procedure " Return the product.
    1. Before sending back the returned goods, please contact Eaocohk . Please be sure to take photos and records after receiving the goods, and then write a letter explaining it to confirm that the goods themselves are defective and handle subsequent returns and exchanges. We apologize for this.
    2. Within 7 days after receiving our confirmation email, follow the return and exchange procedures explained in the letter, package the goods and send them to the Studio delivery address at your own expense.
    3. We will arrange to re-ship the goods based on the delivery method of your order without any additional shipping charges.
    4. Please note that we do not provide refunds, we apologize for any inconvenience.